Shipping policy

Shipping

Shipping & handling charges on your order are non-refundable. All refunds will be for the price of the returned item(s) and tax (if applicable), but not the cost of shipping.

 If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size), your will be reimbursed for the purchase, including shipping fees.

Between The Vines is not responsible for any lost or stolen packages once marked "delivered." Please contact your local post office to settle a claim or track a package.

It is the buyer's responsibility to provide the correct shipping address.  If the package is lost due to an incorrect address provided by the customer, no refund will be made.

Shipping & Delivery

Between The vines is committed to processing orders promptly!  All orders are shipped within 1-2 business days (Wednesday-Sunday) after an order is placed.  U.S. orders will take an additional 3-5 business days for delivery based on location. 

We are not responsible for lost or stolen packages.  Please confirm your address before submitting your order.  Please contact us at 423-799-7198 or customerservice@betweenthevines.com with any questions concerning your order.